Delivery & Refund Policy
Last Updated: 02/09/2026
This Delivery & Refund Policy applies to payments, bookings, registrations, services and other purchases made through www.theyachtport.com and operated by The Yacht Port Yatçılık Teknoloji İç ve Dış Ticaret A.Ş. (“The Yacht Port”, “we”, “us” or “our”).
1. Delivery of Services and Confirmations
Unless otherwise stated at the time of purchase, services, registrations, bookings and other purchases made through The Yacht Port are confirmed electronically.
Once your payment has been successfully processed and confirmed, an Order Confirmation or Payment Confirmation email will be sent to the email address provided during the transaction.
The confirmation email may include, depending on the service purchased:
Order or booking details;
Registration information;
Payment confirmation;
Relevant service information;
Event or participation details, where applicable; and
Further instructions required to access or receive the purchased service.
Unless explicitly stated otherwise, no physical product or ticket will be delivered.
Customers are responsible for providing an accurate and accessible email address during the purchase process.
If you have successfully completed a payment but have not received a confirmation email, please contact us at:
2. Service Delivery
The delivery or performance of a purchased service will take place according to the description, date, schedule and conditions communicated on the relevant service, event, registration or booking page at the time of purchase.
Where a service is connected to a specific event, project, booking or third-party arrangement, additional terms and conditions specific to that service may apply.
In the event of a conflict between this general policy and specific cancellation or refund conditions clearly disclosed for a particular service before purchase, the specific conditions applicable to that purchase will prevail, subject to mandatory provisions of applicable law.
3. Refund Requests
Customers wishing to request a cancellation or refund must contact The Yacht Port in writing at:
The refund request should include, where applicable:
Full name;
Company name;
Email address used for the transaction;
Order, booking, invoice or registration number;
Details of the service purchased; and
Reason for the refund request.
Submission of a refund request does not automatically guarantee that a refund will be issued.
Each request will be reviewed according to:
The nature of the service purchased;
Whether the service has already been provided or commenced;
Any specific cancellation terms disclosed at the time of purchase;
Costs or commitments already incurred in connection with the purchase; and
Applicable consumer protection legislation.
The customer will be informed of the outcome of the refund request by email.
4. Approved Refunds
Where a refund is approved, the refund will normally be processed through the original payment method used for the transaction.
The Yacht Port will initiate the approved refund within a reasonable period following confirmation of the refund.
The time required for the amount to appear in the customer's account may vary depending on the customer's bank, card issuer or payment service provider.
Any processing times imposed by banks or payment service providers are outside the direct control of The Yacht Port.
5. Non-Refundable Services
Certain services may be non-refundable due to their nature, including, where permitted by applicable law:
Services that have already been fully performed;
Services that have commenced with the customer's approval;
Registrations or reservations for services scheduled for a specific date or period;
Event-related services subject to specific cancellation conditions;
Customized, personalized or specifically commissioned services; and
Other services excluded from cancellation or withdrawal rights under applicable legislation.
Where a purchase is non-refundable, this will be communicated to the customer before completion of the transaction wherever applicable.
6. Cancellation or Changes by The Yacht Port
If a service is cancelled by The Yacht Port and no reasonable alternative is provided, customers entitled to a refund will be informed accordingly.
Where a service, event or booking is postponed, rescheduled or materially changed, The Yacht Port will provide affected customers with relevant information regarding the revised arrangements and any available options.
Minor operational changes that do not materially affect the purchased service may not constitute grounds for cancellation or refund.
7. Payment Processing
Online payments may be processed through iyzico and/or other authorized third-party payment service providers.
Where payments are processed by a third-party provider, card and payment information may be processed directly through that provider's secure infrastructure.
The Yacht Port does not necessarily store customers' complete payment card information on its own servers.
8. Contact
For questions regarding delivery, payment confirmation, cancellations or refunds, please contact:
The Yacht Port Yatçılık Teknoloji İç ve Dış Ticaret A.Ş.
Website:www.theyachtport.com
Email:info@theyachtport.com
Telephone: +90 850 560 06 59
Address: Kavacık Mh. Fatih Sultan Mehmet Cd. Tonoğlu Apt. No:3/4, Beykoz / İstanbul, Türkiye